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Seeking JR IT Support Specialist, Analyst, or Concierges (Klamath Falls, OR)

compensation: $10-$20, per-hour, DOE (Depending on Experience)
employment type: employee's choice

If interested, email your resume to us through this Ad.

At Light Speed Systems, your primary objective is to create an abundance of helping experiences for our IT customers and use whatever help, team, system or vendor within your disposal needed to understand and get problems solved, fast.
The IT Support Analyst must have excellent problem solving and critical thinking skills. You’ll need to asses, understand, evaluate, research, diagnose, cross reference, wiki-search, or escalate to help get problems solved. Situations, technical or non-technical, might escalate or route to other IT staff members who have greater knowledge, responsiveness, and throughput than you do.
The IT Support Analyst will provide some front-line technical support to end users of various companies on technical and non-technical issues. The types of issues or problems are related to hardware, software and peripherals they use on a day to day basis. You will also be responsible for answering and responding to internal and external communications. You’ll reference documentation, web and CRM, to aid in solving problem solving requests in a timely and thoughtful manner.

To summarize:
• You need exceptional customer service skills in voice, email, txt, slack, or other
• The ability to help start the support experience in a professional
• Help to resolve help desk issues faster by setting the mood and tone
• Monitoring key information in front of you; using dashboards on dual screens
• Perform light user administration duties like password resets, ticket creation, scheduling or calendar events for future promises of action, getting the message to the right person
High-level Responsibilities:
1. Use monitoring dashboards to validate alerts, escalate to the right team member
a. We have 10+ tools that send us alerts that need to be monitored and responded depending on severity
2. Review queue of technical support “tickets” or “requests”, work to maintain an even number of tickets assigned to technical and non-technical team members
a. Sometimes helping customers generates new technical requests or sometimes even new sales request you’ll be responsible for cleanly handing off to the next best person
3. Understand the people and the technical obstruction preventing your customer from succeeding and remedy in less than 2 minutes or escalate to the next best person
4. Re-prioritize tasks, practice clean-handoff, assist your team by making sure information is clear and accurate. Look carefully and listen closely.
5. Making and sending key communications to customers to provide executive summaries and working to demystify problems
6. Verify contact information for all human capital, people, vendors and their data
7. Use CRM and Webapps to understand systems that people and aid in fixing broken software
8. Coordinating events with technical and non-technical people

Other Help Requirements
Zero to Five years of experience working in an end-user support role or similar experience in customer service facing job position.
Experience and understanding of Microsoft Operating System products and Office products
Any certifications from any vendor like Microsoft, Cisco, CompTIA, or other

If interested, email your resume to us through this Ad.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7064719081

posted:

updated:

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